Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Allendale Charter Township (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a personable and professional Client Service Representative to join our team. You will be the face of the practice, setting the tone for client trust and confidence as you manage front-desk tasks and support for pets and their owners.

Responsibilities include greeting visitors, scheduling appointments, processing payments, and explaining fees. You will educate clients on basic pet care and coordinate medical records and communications, all while keeping the

Responsibilities

• Greeting visitors, answering telephones, guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services and educating clients on basic pet care
• Managing medical records, charts, reports and correspondence
• Maintaining a neat and clean facility inside and outside

Job description

VCA Animal Hospitals is seeking a personable and professional Client Service Representative to join our team. You will be the face of the practice, setting the tone for client trust and confidence as you manage front-desk tasks and support for pets and their owners.

Responsibilities include greeting visitors, scheduling appointments, processing payments, and explaining fees. You will educate clients on basic pet care and coordinate medical records and communications, all while keeping the