Pet Care Client Experience Specialist

NVA General Practice; Wantagh (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Medical, dental, vision benefits

HSA + 401(k) match

40 hours PTO in first year

Job summary

South Shore Animal Hospital in Wantagh, NY, seeks a detail-oriented Client Service Representative to enhance the client and pet experience. You will greet clients, assist with in-person and phone interactions, and process payments accurately.

We value compassionate, collaborative team players who stay organized under pressure and are eager to learn new technology. Saturdays are required, and veterinary customer service experience is a plus.

Qualifications

• Experience in customer service, hospitality, veterinary, medical, or other client-facing roles.
• Ability to handle multiple channels of communication with professionalism.
• Detail-oriented and organized, with a focus on accuracy in payments and data entry.

Responsibilities

• Welcom clients and their pets with warmth and professionalism.
• Provide service in person, over the phone, and via other channels.
• Schedule appointments, manage client information, and process payments accurately.
• Listen to questions and concerns and help find thoughtful solutions.
• Collaborate with medical and support teams to ensure a smooth client experience.
• Stay organized and proactive in a busy environment.
• Follow through on commitments to improve the client experience.

Skills

Customer service

Communication

Multi-channel support

Attention to detail

Team collaboration

Tools

Payment systems

Scheduling software

Job description

South Shore Animal Hospital in Wantagh, NY, seeks a detail-oriented Client Service Representative to enhance the client and pet experience. You will greet clients, assist with in-person and phone interactions, and process payments accurately.

We value compassionate, collaborative team players who stay organized under pressure and are eager to learn new technology. Saturdays are required, and veterinary customer service experience is a plus.