Pet Care Client Concierge - 4-Day Week & Benefits

South Shore Animal Hospital, A PetOne Veterinary Hospital; Wantagh (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Comprehensive benefits

Paid time off

Supportive team

Learning and growth opportunities

Job summary

South Shore Animal Hospital, a PetOne Veterinary Hospital, is seeking a Client Service Representative who creates exceptional experiences for pet parents. You’ll welcome clients, handle inquiries, schedule appointments, and support the team with accurate payments and client records.

The role emphasizes warm communication, calm problem-solving, and teamwork in a busy hospital setting. Prior veterinary or hospitality experience is valued, with opportunities to learn and grow within the practice.

Qualifications

• Customer service or hospitality experience preferred
• Genuine care for animals and understanding their importance to families
• Warm, dependable, organized, and detail-oriented
• Ability to learn new technology and processes

Responsibilities

• Welcoming clients and their pets with warmth and professionalism
• Providing exceptional service in person, over the phone, and through other communication channels
• Scheduling appointments, managing client information, and processing payments accurately
• Listening to questions and concerns and helping find thoughtful solutions
• Communicating and collaborating with our medical and support teams
• Staying organized and detail-oriented in a busy environment
• Following through on commitments and looking for ways to improve the client experience

Skills

Excellent communicator

Active listener

Calm under pressure

Attention to detail

Team player

Customer service experience

Animal lovers

Tools

Learning new technology

Job description

South Shore Animal Hospital, a PetOne Veterinary Hospital, is seeking a Client Service Representative who creates exceptional experiences for pet parents. You’ll welcome clients, handle inquiries, schedule appointments, and support the team with accurate payments and client records.

The role emphasizes warm communication, calm problem-solving, and teamwork in a busy hospital setting. Prior veterinary or hospitality experience is valued, with opportunities to learn and grow within the practice.