Pet Care Client Experience Specialist — 4-Day Week

Star Valley Veterinary Clinic; Wantagh (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Benefits package

PTO 40 hours first year

401(k) match

Job summary

South Shore Animal Hospital, A PetOne Veterinary Hospital is seeking a friendly Client Service Representative to welcome clients and their pets, schedule appointments, and handle payments with care. You will interact across channels, support the veterinary team, and help ensure an excellent client experience in a busy clinic.

Ideal candidates are strong communicators, calm under pressure, detail-oriented, and eager to learn new software.

Qualifications

• Experience in customer service environment preferred.
• Knowledge of pet care is a plus.
• Ability to learn new software and processes.

Responsibilities

• Welcome clients and pets with warmth and professionalism.
• Provide exceptional service in person, over the phone, and through other channels.
• Schedule appointments, manage client information, and process payments accurately.
• Listen to questions and concerns and help find thoughtful solutions.
• Collaborate with our medical and support teams to coordinate care.
• Stay organized and detail-oriented in a busy environment.
• Pursue improvements to the client experience.

Skills

Excellent communication

Active listening

Customer service

Organizational skills

Job description

South Shore Animal Hospital, A PetOne Veterinary Hospital is seeking a friendly Client Service Representative to welcome clients and their pets, schedule appointments, and handle payments with care. You will interact across channels, support the veterinary team, and help ensure an excellent client experience in a busy clinic.

Ideal candidates are strong communicators, calm under pressure, detail-oriented, and eager to learn new software.