Veterinary Client Experience Specialist (4-Day Week)

National Veterinary Associates; Wantagh (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Medical, dental, vision, HSA and 401(k

Paid time off (PTO)

Learning and growth opportunities

Collaborative team environment

Job summary

South Shore Animal Hospital in Wantagh, NY is seeking a Client Service Representative who creates exceptional experiences for pets and their families. You will greet clients, manage appointments and payments, and support the veterinary team with a compassionate, detail-oriented approach.

The role emphasizes strong customer service, adaptability to learn new systems, and collaboration in a fast-paced environment.

Qualifications

• Excellent communication and listening skills required.
• Calm, kind, and solutions-focused under pressure.
• Strong attention to detail and organizational skills.
• Collaborative mindset and teamwork orientation.
• Take ownership and follow through on commitments.
• Ability to learn new technology and processes.
• Customer service, hospitality, veterinary, or client-facing experience.
• Genuine care for animals and understanding of their families.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Providing exceptional service in person, over the phone, and through other channels.
• Scheduling appointments, managing client information, and processing payments accurately.
• Listening to questions and concerns and helping find thoughtful solutions.
• Communicating and collaborating with medical and support teams.
• Staying organized and detail-oriented in a busy environment.
• Following through on commitments and seeking ways to improve the client experience.

Skills

Excellent communicator

Calm under pressure

Attention to detail

Team player

Ownership

Tech-savvy

Client-facing experience

Animal care empathy

Job description

South Shore Animal Hospital in Wantagh, NY is seeking a Client Service Representative who creates exceptional experiences for pets and their families. You will greet clients, manage appointments and payments, and support the veterinary team with a compassionate, detail-oriented approach.

The role emphasizes strong customer service, adaptability to learn new systems, and collaboration in a fast-paced environment.