Veterinary Client Experience Specialist (4-Day Week)

South Shore Animal Hospital, A PetOne Veterinary Hospital; Wantagh (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Medical, dental, vision, HSA and 401(k

Paid time off (PTO)

Learning and growth opportunities

Collaborative team environment

Job summary

South Shore Animal Hospital in Wantagh, NY is seeking a Client Service Representative who creates exceptional experiences for pets and their families. You will greet clients, manage appointments and payments, and support the veterinary team with a compassionate, detail-oriented approach.

The role emphasizes strong customer service, adaptability to learn new systems, and collaboration in a fast-paced environment.

Qualifications

• Excellent communication and listening skills required.
• Calm, kind, and solutions-focused under pressure.
• Strong attention to detail and organizational skills.
• Collaborative mindset and teamwork orientation.
• Take ownership and follow through on commitments.
• Ability to learn new technology and processes.
• Customer service, hospitality, veterinary, or client-facing experience.
• Genuine care for animals and understanding of their families.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Providing exceptional service in person, over the phone, and through other channels.
• Scheduling appointments, managing client information, and processing payments accurately.
• Listening to questions and concerns and helping find thoughtful solutions.
• Communicating and collaborating with medical and support teams.
• Staying organized and detail-oriented in a busy environment.
• Following through on commitments and seeking ways to improve the client experience.

Skills

Excellent communicator

Calm under pressure

Attention to detail

Team player

Ownership

Tech-savvy

Client-facing experience

Animal care empathy

Job description

Be the person who makes a great experience even better.

At South Shore Animal Hospital, we believe caring for pets means caring for the people who love them, too. We’re looking for a detail-oriented, compassionate Client Service Representative who takes pride in creating exceptional experiences and thrives as part of a collaborative team.

If you’re warm, dependable, organized, and the kind of person who notices the little things and genuinely loves helping people and pets, we’d love to meet you.

What You’ll Do

You’ll be a key part of our client experience, helping pet parents feel welcomed, heard, and confident in their pet’s care.

Your day-to-day will include:

• Welcoming clients and their pets with warmth and professionalism
• Providing exceptional service in person, over the phone, and through other communication channels
• Scheduling appointments, managing client information, and processing payments accurately
• Listening to questions and concerns and helping find thoughtful solutions
• Communicating and collaborating with our medical and support teams
• Staying organized and detail-oriented in a busy environment
• Following through on commitments and looking for ways to improve the client experience

Who We’re Looking For

You’ll be a great fit if you:

• Are an excellent communicator and listener
• Stay calm, kind, and solutions-focused under pressure
• Have strong attention to detail and organizational skills
• Enjoy working collaboratively and supporting your teammates
• Take ownership and follow through
• Are comfortable learning new technology and processes
• Have customer service, hospitality, veterinary, medical, or other client-facing experience
• Genuinely care about animals and understand how important they are to their families

Veterinary experience is a plus, but we value attitude, character, and a commitment to excellent service just as highly.

🐾 We’re better as one. We collaborate, support one another, and hold each other accountable.

❤️ We lead with compassion. We’re warm, welcoming, and empathetic. We put pets and their parents first.

⭐ We care about results. We pursue excellence, solve problems, and continually look for ways to do better.

? We do the right thing. We act with honesty, transparency, integrity, and pride in the care we provide.

What We Offer

• $20–$23/hour, based on experience
• 4-day workweek
• Comprehensive benefits, including medical, dental, vision, HSA, and a matched 401(k)
• 40 hours of paid time off in your first year
• A supportive, collaborative team that has your back
• Opportunities to learn and grow
• The opportunity to make a meaningful difference in the lives of pets and their families

If you want to do meaningful work with a team that genuinely cares about pets, people, and each other, we’d love to hear from you.

Apply today and tell us what exceptional customer service means to you.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.