Pet Care Experience Specialist

Talentify; Wichita (KS); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

401k

Uniform allowance

Employee pet discount

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Heartland Animal Hospital is seeking a Veterinary Customer Service Representative to be the friendly face of the hospital. You will greet clients, answer questions, schedule appointments, and handle payments in a fast-paced, compassionate environment.

The ideal candidate has veterinary knowledge, strong customer service skills, and a willingness to adapt to the needs of each patient and family. Part-time, with Saturdays required, in-person work.

Qualifications

• Phone triage and scheduling experience.
• Knowledge of basic canine and feline medical care and procedures.
• Good understanding of vaccine and preventive wellness care.
• Cheerful, outgoing personality with strong communication skills.
• Conflict resolution and de-escalation abilities.

Responsibilities

• Greet clients and respond to questions; provide exceptional client experience.
• Answer phone lines, screen for service needs, and schedule appointments.
• Process incoming and outgoing patients, handle mail and e-mail.
• Assist with payments and insurance intake as needed.

Skills

Phone triage

Scheduling

Canine & feline care knowledge

Vaccine & preventive care knowledge

Cheerful, outgoing personality

Conflict resolution

Job description

Heartland Animal Hospital is seeking a Veterinary Customer Service Representative to be the friendly face of the hospital. You will greet clients, answer questions, schedule appointments, and handle payments in a fast-paced, compassionate environment.

The ideal candidate has veterinary knowledge, strong customer service skills, and a willingness to adapt to the needs of each patient and family. Part-time, with Saturdays required, in-person work.