Pet Care Client Services Specialist (4‑Day Week)

NVA; Seaford (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Medical benefits

Dental benefits

Vision benefits

HSA

401(k) with employer match

Paid time off

Growth opportunities

Job summary

South Shore Animal Hospital is seeking a detail-oriented Client Service Representative to create exceptional experiences for pet families. You will greet clients, assist with appointments, handle payments, and coordinate with medical and support teams.

If you are warm, organized, and love helping people and pets, this role offers $20–$23/hour, a 4-day workweek, comprehensive benefits, and paid time off. Saturdays are required.

Qualifications

• Customer service, hospitality, veterinary, medical, or other client-facing experience.
• Genuinely care about animals and understand how important they are to their families.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Providing exceptional service in person, over the phone, and through other communication channels.
• Scheduling appointments, managing client information, and processing payments accurately.
• Listening to questions and concerns and helping find thoughtful solutions.
• Communicating and collaborating with our medical and support teams.
• Staying organized and detail-oriented in a busy environment.
• Following through on commitments and looking for ways to improve the client experience.

Skills

Excellent communication

Active listening

Organizational skills

Customer service experience

Team collaboration

Tech-savvy

Job description

South Shore Animal Hospital is seeking a detail-oriented Client Service Representative to create exceptional experiences for pet families. You will greet clients, assist with appointments, handle payments, and coordinate with medical and support teams.

If you are warm, organized, and love helping people and pets, this role offers $20–$23/hour, a 4-day workweek, comprehensive benefits, and paid time off. Saturdays are required.