Pet Care Client Experience Specialist

Banfield Pet Hospital; Tarentum (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure welcoming service. You will educate clients on wellness plans, assist with documentation and scheduling, and handle front-office tasks with accuracy and a customer-first attitude.

The role emphasizes multi-tasking, strong English communication, and professional client interactions to promote repeat visits and referrals.

Qualifications

• Fluent English communication, both written and spoken.
• Excellent organizational skills and attention to detail.
• Strong problem-solving and practical solution orientation.
• Customer-service focus with ability to handle multi-tasking in a fast-paced environment.
• Clear, courteous communication with clients and team members.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other Job Duties As Assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure welcoming service. You will educate clients on wellness plans, assist with documentation and scheduling, and handle front-office tasks with accuracy and a customer-first attitude.

The role emphasizes multi-tasking, strong English communication, and professional client interactions to promote repeat visits and referrals.