Pet Care Client Experience Coordinator

Banfield Pet Hospital; Knightdale (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) and Roth

Paid time off

Mental health resources

Disability insurance

HSA (Health Savings Account)

Three free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, educate owners on preventive care, and support a friendly, efficient hospital environment. You will promote Optimum Wellness Plans, coordinate appointments, and ensure accurate documentation while delivering exceptional service.

The role emphasizes teamwork, communication, and strong organizational skills to maximize clinic productivity and client satisfaction in a fast-paced setting.

Qualifications

• Fluent English communication, written and verbal.
• Ability to multi-task and manage several workflows simultaneously.
• Strong organizational skills and attention to detail.
• Problem solving with practical, customer-focused solutions.
• Client service orientation and courteous communication.
• Adheres to instructions and follows procedures accurately.

Responsibilities

• Welcome clients and pets, educate them about services and wellness plans.
• Route flow of clients to maximize clinic productivity.
• Promote Optimum Wellness Plans and veterinary services.
• Schedule appointments and provide necessary guidance on visits.
• Dispense prescriptions under veterinarian directions and handle retail sales.
• Assist with paperwork, data entry, and ensuring accurate records.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, educate owners on preventive care, and support a friendly, efficient hospital environment. You will promote Optimum Wellness Plans, coordinate appointments, and ensure accurate documentation while delivering exceptional service.

The role emphasizes teamwork, communication, and strong organizational skills to maximize clinic productivity and client satisfaction in a fast-paced setting.