Pet Care Client Services Specialist

Banfield Pet Hospital; Stapleton (GA); On-site; USD 22,000 - 28,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, enhancing the productivity of the veterinary team and ensuring friendly, informative service. The role emphasizes client education, wellness plans, and smooth front-desk operations.

Candidates should possess strong English communication, the ability to multi-task, and a customer-focused mindset.

Qualifications

• Fluent English in reading, writing and speaking.
• High School Diploma or equivalent preferred.
• Ability to multi-task and manage multiple tasks efficiently.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Promote hospital services and route the flow of clients and pets to ensure care and productivity.
• Educate clients about wellness plans and hospital services.
• Assist clients with documentation, pet information, and invoices; schedule appointments.

Skills

Communication skills

Client service

Time management

Leadership

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, enhancing the productivity of the veterinary team and ensuring friendly, informative service. The role emphasizes client education, wellness plans, and smooth front-desk operations.

Candidates should possess strong English communication, the ability to multi-task, and a customer-focused mindset.