Pet Care & Client Experience Lead

Banfield Pet Hospital; New York (NY); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education Allowance

Back-Up Care & Family Support

Fertility Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Pets wellness benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will educate clients about wellness plans and hospital services while managing client documentation and scheduling.

A focus on welcoming clients and maintaining smooth operations is essential for repeat visits and referrals. The role emphasizes clear communication with associates and clients and requires professionalism in a

Qualifications

• Leadership and customer-service orientation are essential.
• Ability to manage client flow and coordinate team communication.
• Strong integrity and the ability to work with diverse clients.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing clients and pets to ensure optimal care and productivity.
• Maximize the number of pets seen by maintaining a productive, well-run hospital and wellness-plan support.
• Provide professional, efficient service and welcome clients and pets, educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation, entering pet information, and proper identification.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct necessary administrative functions.
• Other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will educate clients about wellness plans and hospital services while managing client documentation and scheduling.

A focus on welcoming clients and maintaining smooth operations is essential for repeat visits and referrals. The role emphasizes clear communication with associates and clients and requires professionalism in a