Pet Care Client Experience Coordinator

MARS Veterinary; Latham (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Student debt relief for full-time DVMs

Paid time off & holidays

Mental health resources

Life insurance

Disability insurance

FSA/HSA

Parental leave

Continuing education allowance

Pet wellness plans

Job summary

Banfield is seeking a Client Service Coordinator to drive smooth client and pet flow, support the veterinary team, and foster a welcoming hospital environment. You will promote wellness plans, educate clients on services, and ensure accurate documentation and smooth check-in/out processes.

Ideal candidates demonstrate strong communication, multi-tasking, and dedication to high-quality patient care across a busy veterinary practice.

Qualifications

• Leadership and teamwork to drive client flow and service quality.
• Excellent communication with clients and associates in a veterinary setting.
• Ability to multi-task and manage time effectively in a busy hospital.

Responsibilities

• Live the Five Principles and promote hospital services.
• Recruit new clients and route clients/pets to maximize productivity.
• Educate clients about wellness plans and veterinary services.
• Assist with documentation, pet data entry and efficient check-in/out.
• Handle invoices, prescriptions and scheduling with accuracy.
• Maintain opening/closing procedures and hospital finances.
• Perform administrative tasks as needed.

Skills

Leadership

Customer Focus

Multi-tasking

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative Care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield is seeking a Client Service Coordinator to drive smooth client and pet flow, support the veterinary team, and foster a welcoming hospital environment. You will promote wellness plans, educate clients on services, and ensure accurate documentation and smooth check-in/out processes.

Ideal candidates demonstrate strong communication, multi-tasking, and dedication to high-quality patient care across a busy veterinary practice.