Pet Care Client Experience Specialist

MARS Veterinary; Silverdale (WA); Vor Ort; USD 32.000 - 44.000; Vollzeit

Zusammenfassung

VCA Animal Hospitals in Silverdale, WA is seeking an experienced Client Service Representative to be the friendly face of the practice. You will greet clients and pets, answer phones, schedule visits and help with fees and payments.

This role supports client care by explaining services, handling medical records, and maintaining a clean, welcoming reception area. Training and benefits are provided to eligible teammates.

Qualifikationen

• 2+ years in a client-facing role, ideally in veterinary or healthcare.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Greet clients and their pets, answer phones, and guide to exam rooms.
• Schedule and confirm appointments; manage reminders.
• Place outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments to clients.
• Recommend, select, and assist with products and services, including prescriptions.
• Educate clients on basic animal care topics as needed.
• Maintain medical records, charts and correspondence.
• Keep reception and hospital areas neat and clean.

Jobbeschreibung

VCA Animal Hospitals in Silverdale, WA is seeking an experienced Client Service Representative to be the friendly face of the practice. You will greet clients and pets, answer phones, schedule visits and help with fees and payments.

This role supports client care by explaining services, handling medical records, and maintaining a clean, welcoming reception area. Training and benefits are provided to eligible teammates.