Pet Care Client Experience Specialist

Star Valley Veterinary Clinic; Rapid City (SD); Presencial; USD 2 066 000 - 2 755 000; Tempo integral

Resumo da oferta

The Animal Clinic of Rapid City is seeking a friendly Support Staff member to join our busy clinic. You will greet clients, help questions, process patients and payments, answer calls, and assist with scheduling appointments at the front desk.

Responsibilities include maintaining client records in our practice management system, keeping the waiting area clean, and escalating complex issues to senior staff as needed. Prior experience is required.

Qualificações

• Minimum of 1 year related experience required.

Responsabilidades

• Greet clients and respond to questions.
• Process incoming and outgoing patients and payments.
• Answer phone calls, screening for service needs and scheduling appointments.
• Maintain client information in practice management software.
• Monitor waiting area for cleanliness.
• Escalate complex matters to senior staff.

Conhecimentos

Customer service

Phone handling

Payments processing

Scheduling

Descrição da oferta de emprego

The Animal Clinic of Rapid City is seeking a friendly Support Staff member to join our busy clinic. You will greet clients, help questions, process patients and payments, answer calls, and assist with scheduling appointments at the front desk.

Responsibilities include maintaining client records in our practice management system, keeping the waiting area clean, and escalating complex issues to senior staff as needed. Prior experience is required.