Pet Care Front Desk Specialist

Talentify; Rapid City (SD); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking a friendly front desk receptionist to greet clients, answer questions, schedule appointments and process payments at our Rapid City, SD location.

You will handle mail and emails, maintain client records in our practice management software, and escalate complex issues to senior staff, with a minimum of one year related experience. This role supports a team delivering high-quality pet care nationwide.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions; provide excellent, expeditious client experience.
• Process incoming and outgoing patients and handle payments.
• Answer phone calls, screen service needs, and schedule appointments.
• Monitor and manage mail and e-mail correspondence.

Skills

Customer service

Phone support

Tools

Practice management software

Job description

National Veterinary Associates (NVA) is seeking a friendly front desk receptionist to greet clients, answer questions, schedule appointments and process payments at our Rapid City, SD location.

You will handle mail and emails, maintain client records in our practice management software, and escalate complex issues to senior staff, with a minimum of one year related experience. This role supports a team delivering high-quality pet care nationwide.