Pet Care Client Experience Specialist

National Veterinary Associates; Sioux Falls (SD); On-site; USD 22,000 - 28,000; Full time

Job summary

Heather Ridge Pet Hospital in Sioux Falls, SD is seeking a Client Services Representative to join our caring team. You will greet clients and their pets, manage check-in/check-out, schedule appointments, and provide clear guidance on preventive care with honesty and empathy.

This role emphasizes dependable service, education for clients, and a welcoming hospital environment, collaborating with the Hospital Manager and medical staff to ensure an exceptional client and patient experience.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Prior client service experience valued, especially in veterinary/medical settings.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Greet clients and their pets; complete check-in/check-out with empathy and honesty.
• Schedule and coordinate appointments for pets and their families.

Skills

Customer service

Communication

Empathy

Multi-tasking

Teamwork

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Practice management software

AVImark (plus)

Job description

Heather Ridge Pet Hospital in Sioux Falls, SD is seeking a Client Services Representative to join our caring team. You will greet clients and their pets, manage check-in/check-out, schedule appointments, and provide clear guidance on preventive care with honesty and empathy.

This role emphasizes dependable service, education for clients, and a welcoming hospital environment, collaborating with the Hospital Manager and medical staff to ensure an exceptional client and patient experience.