Pet Care Customer Experience Specialist: Scheduling & Payments

Animal-Clinic-of-Rapid-Cit; Rapid City (SD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Paid time off

Job summary

National Veterinary Associates (NVA) seeks a client-facing veterinary administrative assistant in Rapid City to greet clients, answer questions, schedule appointments, and process payments. You will manage mail, monitor the waiting area, and document data in our practice management system. 1 year of related experience is required.

The role involves customer service, phone support, and coordination with senior staff to ensure smooth operations across our network of clinics.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions to ensure a positive experience.
• Process incoming and outgoing patients and handle payments.
• Answer phone calls, screen service needs, and schedule appointments.
• Manage incoming and outgoing mail and e-mail communications.
• Monitor the client waiting area for cleanliness and comfort.
• Document client information and service data in practice management software.
• Escalate complex matters to senior staff.

Skills

Customer service

Phone support

Scheduling

Cash handling

Documentation

Tools

Practice management software

Job description

National Veterinary Associates (NVA) seeks a client-facing veterinary administrative assistant in Rapid City to greet clients, answer questions, schedule appointments, and process payments. You will manage mail, monitor the waiting area, and document data in our practice management system. 1 year of related experience is required.

The role involves customer service, phone support, and coordination with senior staff to ensure smooth operations across our network of clinics.