Customer Service Representative

Star Valley Veterinary Clinic; Rapid City (SD); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Animal Clinic of Rapid City is seeking a friendly Support Staff member to join our busy clinic. You will greet clients, help questions, process patients and payments, answer calls, and assist with scheduling appointments at the front desk.

Responsibilities include maintaining client records in our practice management system, keeping the waiting area clean, and escalating complex issues to senior staff as needed. Prior experience is required.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions.
• Process incoming and outgoing patients and payments.
• Answer phone calls, screening for service needs and scheduling appointments.
• Maintain client information in practice management software.
• Monitor waiting area for cleanliness.
• Escalate complex matters to senior staff.

Skills

Customer service

Phone handling

Payments processing

Scheduling

Job description

Hospital Name: Animal Clinic of Rapid City

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.