Pet Care Client Experience Specialist

CityVet; Providence Village (TX); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Health Savings Account

Growth opportunities

Paid time off

Floating holidays

Flexible schedules

Paid parental leave

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

Employee discount program

Telemedicine

Employee Assistance Program

Descripción de la vacante

CityVet in Texas is seeking a Client Service Specialist to be the clinics' primary contact for all client interactions, from first impressions to ongoing relationship building. The role focuses on welcoming clients, scheduling and coordinating appointments, educating clients on vaccines and wellness, and supporting a positive, efficient clinic experience for pets and their families.

As the point of contact, you’ll help ensure smooth lobby operations, prioritize needs, and contribute to a caring,

Formación

• At least 18 years of age at the time of hire

Responsabilidades

• Manage appointment check-ins, book new appointments and coordinate with the team on discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient schedule and daily workflow.
• Greet and welcome all clients entering the clinic, check patients in, inform clients of delays, care for clients during wait and notify staff of arrivals.

Descripción del empleo

CityVet in Texas is seeking a Client Service Specialist to be the clinics' primary contact for all client interactions, from first impressions to ongoing relationship building. The role focuses on welcoming clients, scheduling and coordinating appointments, educating clients on vaccines and wellness, and supporting a positive, efficient clinic experience for pets and their families.

As the point of contact, you’ll help ensure smooth lobby operations, prioritize needs, and contribute to a caring,