Pet Care Client Specialist

CityVet Support Staff; Keller (TX); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

401(k) with match

Health Savings Account

Growth opportunities

Paid time off

Floating holidays

Flexible schedules

Paid parental leave

Health insurance

Dental insurance (Adult Ortho option)

Vision insurance

Disability insurance

Life Insurance

Personal Pet-Care Program

Employee Discount Program

Free telemedicine for full-time team

Job summary

CityVet is seeking a Client Service Specialist to be the first point of contact for clients, whether on the phone or in person. You will help manage appointments, greet clients, and ensure a smooth patient and client experience across grooming, clinic, and boarding services.

The role emphasizes friendly communication, organization, and teamwork to build loyal brand ambassadors while supporting both clients and pets in a busy veterinary clinic environment.

Qualifications

• Must be at least 18 years old.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate with team on discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and prioritize scheduled appointments and client education to ensure efficient daily workflow.
• Greet and welcome all clients, assist with check-in, inform about delays and provide care for clients during wait times.

Job description

CityVet is seeking a Client Service Specialist to be the first point of contact for clients, whether on the phone or in person. You will help manage appointments, greet clients, and ensure a smooth patient and client experience across grooming, clinic, and boarding services.

The role emphasizes friendly communication, organization, and teamwork to build loyal brand ambassadors while supporting both clients and pets in a busy veterinary clinic environment.