Pet Care Client Experience Specialist

CityVet Support Staff; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Health & dental benefits

Vision and life insurance

Telemedicine for employees

Paid time off & holidays

Employee discount program

Job summary

CityVet is looking for a Client Service Specialist to join our team. The CSS serves as the clinics' primary point of contact, handling the first impression over the phone or in person and building relationships that turn clients into loyal brand ambassadors.

A day in the life includes managing appointments, prioritizing client education, greeting clients, and coordinating care across grooming, clinic, and retail services. 18+ required.

Qualifications

• Must be at least 18 years old.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate with the team on discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand and prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient schedule and daily workflow.
• Greet and welcome all clients entering the clinic, check patients in, notify clients of delays, care for clients during wait times and alert staff of arrivals.

Job description

CityVet is looking for a Client Service Specialist to join our team. The CSS serves as the clinics' primary point of contact, handling the first impression over the phone or in person and building relationships that turn clients into loyal brand ambassadors.

A day in the life includes managing appointments, prioritizing client education, greeting clients, and coordinating care across grooming, clinic, and retail services. 18+ required.