Pet Care Client Experience Specialist

Banfield Pet Hospital; Plymouth (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Student Debt Relief (DVM)

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Education Allowance

Back-Up Care

Fertility Support

Wellness Plans for Pets

Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure a welcoming, efficient visit. You will educate clients about health plans and hospital services while maintaining accurate records and assisting with appointments.

The role emphasizes professional service, teamwork, and delivering exceptional client experiences in a fast-paced hospital environment.

Qualifications

• Leadership and customer focus essential for guiding clients and pets through hospital flow.
• Strong communication and client service skills are required for clear, empathetic interactions.
• Excellent time management to balance multiple tasks in a busy veterinary setting.

Responsibilities

• Promote hospital services and route clients/pets for efficient care.
• Assist clients with documentation, pet records, and scheduling.
• Process invoices, dispense prescription items, and guide clients before leaving.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure a welcoming, efficient visit. You will educate clients about health plans and hospital services while maintaining accurate records and assisting with appointments.

The role emphasizes professional service, teamwork, and delivering exceptional client experiences in a fast-paced hospital environment.