Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Herndon (VA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

HSA

FSA

Parental Leave

Continuing Education

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, coordinate care, and promote wellness plans in a fast-paced hospital setting. You will engage with clients and pets in a welcoming, efficient environment and help educate them on pet health and services.

The role focuses on maximizing productivity, delivering superior customer service, and supporting the veterinary team through accurate documentation and smooth front-desk operations.

Qualifications

• Responsibilities include promoting hospital services and facilitating flow of clients and pets.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, coordinate care, and promote wellness plans in a fast-paced hospital setting. You will engage with clients and pets in a welcoming, efficient environment and help educate them on pet health and services.

The role focuses on maximizing productivity, delivering superior customer service, and supporting the veterinary team through accurate documentation and smooth front-desk operations.