Pet Health Client Experience Coordinator

Banfield Pet Hospital; Latham (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Retirement Plans (401k)

Student Debt Relief Program

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients about wellness plans, schedules, and hospital services while maintaining accurate records and a positive front-desk presence.

The role emphasizes communication, multitasking, and organization in a fast-paced animal-hospital setting, with weekend/evening hours possible and an emphasis on client satisfaction and

Qualifications

• High school diploma or equivalent preferred.
• One year of related customer service experience preferred.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Maximize productivity of the veterinary team.
• Educate clients about pet health and services.
• Provide friendly, efficient service and schedule appointments.

Skills

Customer Focus

Communication Skills

Time Management

Organizational Ability

Problem Solving

Client Service Skills

Attention to Detail

Teamwork

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Outlook

General Software

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients about wellness plans, schedules, and hospital services while maintaining accurate records and a positive front-desk presence.

The role emphasizes communication, multitasking, and organization in a fast-paced animal-hospital setting, with weekend/evening hours possible and an emphasis on client satisfaction and