Pet Care Client Experience Lead

Banfield Pet Hospital; Bridgewater (MA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

HSA

FSA

Parental Leave

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and ensure friendly, efficient service. This role emphasizes promoting wellness plans, handling client inquiries, and coordinating appointments.

The ideal candidate brings strong communication skills, a positive attitude, and experience in a healthcare or veterinary setting, with a focus on client satisfaction and accurate record-keeping.

Qualifications

• Leadership, customer-focused service, and integrity are essential for client interactions.
• Experience with coordinating client flow and scheduling is preferred.
• Knowledge of hospital workflow and wellness programs is a plus.

Responsibilities

• Drive client/pet flow through the hospital to maximize team productivity.
• Promote hospital services and route clients for efficient care.
• Educate clients on Optimum Wellness Plans and preventive care.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Time Management

Communication Skills

Client Service

Priority Setting

Multi-tasking

Computer Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and ensure friendly, efficient service. This role emphasizes promoting wellness plans, handling client inquiries, and coordinating appointments.

The ideal candidate brings strong communication skills, a positive attitude, and experience in a healthcare or veterinary setting, with a focus on client satisfaction and accurate record-keeping.