Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Pittsburgh (Allegheny County); Presencial; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical/dental/vision coverage

Paid vacation for full-time employees

401(k)

Pet care discounts

Resumo da vaga

VCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join our team. The role involves greeting visitors, answering phones, guiding clients and their pets to exam rooms, scheduling appointments, and performing follow-up calls.

You will present fees, process payments, and educate clients on pet care. You’ll also manage medical records and help maintain a clean, organized hospital.

Qualificações

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—awareness of others" reactions.
• Proficiency in Microsoft Office.
• Willingness to work nights, weekends and holidays.

Responsabilidades

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-ups and reach out to prospective clients.
• Present and explain fees and process payments.
• Recommend, select and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness and organization inside and outside.

Conhecimentos

Customer service

Communication

Listening

Problem solving

Formação

High School Diploma/GED

Ferramentas

Microsoft Office

Descrição da vaga

VCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join our team. The role involves greeting visitors, answering phones, guiding clients and their pets to exam rooms, scheduling appointments, and performing follow-up calls.

You will present fees, process payments, and educate clients on pet care. You’ll also manage medical records and help maintain a clean, organized hospital.