Pet Care Client Experience Specialist

AmeriVet Veterinary Partners; Morristown (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

Paid time off & holidays

Employee growth programs

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) to be the welcoming first point of contact for clients. You will manage appointments, handle calls and messages, and ensure clear communication between clients and the medical team.

You’ll assist with billing, maintain accurate records, and promote services and online store. This role supports a fast-paced veterinary setting with a strong focus on compassionate service.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and a compassionate, client-focused approach.
• Prior customer service experience, preferably in veterinary/healthcare.
• Able to use scheduling software and online communication tools.

Responsibilities

• Answer calls and emails promptly with professional service.
• Schedule appointments based on client needs and veterinarian availability.
• Send appointment reminders and follow-up messages; re-engage lapsed clients.
• Greet clients and ensure a positive experience throughout their visit.
• Provide post-visit instructions and support daily operations.

Skills

Excellent communication

Client-focused service

Multi-tasking

Tech-savvy

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) to be the welcoming first point of contact for clients. You will manage appointments, handle calls and messages, and ensure clear communication between clients and the medical team.

You’ll assist with billing, maintain accurate records, and promote services and online store. This role supports a fast-paced veterinary setting with a strong focus on compassionate service.