Veterinary Clinic CSR - Front Desk & Client Care

AmeriVet Veterinary Partners; East Longmeadow (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Mental health resources

Paid time off & holidays

Job summary

AmeriVet Veterinary Partners is seeking a personable Client Service Representative (CSR) to be the first point of contact at the clinic. You will ensure every client interaction, whether by phone or in person, leaves a positive and memorable impression and supports a welcoming environment.

Responsibilities include managing appointments, handling payments, and maintaining accurate records while delivering exceptional service.

Qualifications

• HS Diploma or educational equivalent.
• Experience with veterinary software preferred (AVImark, Cornerstone).
• Strong phone etiquette and customer service skills.

Responsibilities

• Manage scheduled appointments, client education, and lobby triage for efficient daily workflow.
• Operate multi-line phone system; take messages and route to staff.
• Remain calm and empathetic with clients, especially during emergencies.
• Process payments and maintain accurate cash drawer.
• Keep client and patient records updated; assist with records scanning and emailing.

Skills

Phone etiquette

Customer service

Communication

Multitasking

Computer skills

Education

HS Diploma or educational equivalent

Tools

Avimark

Cornerstone

Job description

AmeriVet Veterinary Partners is seeking a personable Client Service Representative (CSR) to be the first point of contact at the clinic. You will ensure every client interaction, whether by phone or in person, leaves a positive and memorable impression and supports a welcoming environment.

Responsibilities include managing appointments, handling payments, and maintaining accurate records while delivering exceptional service.