Pet Care Client Concierge

AmeriVet Veterinary Partners; Ansonia (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls and emails, and maintain accurate client and patient records.

The role emphasizes empathy, organized communication, and collaboration with the medical team. You will help with billing, online store navigation, and promotions while ensuring a welcoming environment for pets and their owners.

Qualifications

• Requires a high school diploma or equivalent experience.
• Demonstrated ability to communicate clearly and empathetically.
• Experience handling client interactions in veterinary or healthcare settings preferred.
• Familiarity with scheduling software and online communications.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Send reminders and confirmations to keep clients informed and pets on track.
• Greet clients and ensure a positive experience throughout the visit.
• Provide accurate post-visit instructions and assist with daily reception tasks.

Skills

Customer service

Communication skills

Technology literacy

Multitasking

Healthcare experience

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication tools

Job description

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls and emails, and maintain accurate client and patient records.

The role emphasizes empathy, organized communication, and collaboration with the medical team. You will help with billing, online store navigation, and promotions while ensuring a welcoming environment for pets and their owners.