Pet Care Client Experience Specialist

AmeriVet Veterinary Partners; Hinesburg (VT); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Mentorship program

Career pathing

Bonuses & 401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Paid time off

Job summary

AmeriVet Veterinary Partners in Hinesburg, VT is seeking a friendly Client Service Representative (CSR) to be the first and last point of contact for clients and their pets. You will manage appointments, answer calls and messages, update records, process payments, and help the medical team deliver compassionate care in a fast-paced hospital environment.

This entry point offers growth within veterinary medicine and a collaborative team culture.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and client-focused service.
• Prior customer service experience, preferably veterinary/healthcare.
• Basic tech proficiency with scheduling platforms and online messaging.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Greet clients and ensure a positive experience during visits.
• Update client and patient records in the system.
• Process billing transactions and payments.
• Assist with daily reception and practice operations.

Skills

Communication skills

Customer service

Tech proficiency

Multi-tasking

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

AmeriVet Veterinary Partners in Hinesburg, VT is seeking a friendly Client Service Representative (CSR) to be the first and last point of contact for clients and their pets. You will manage appointments, answer calls and messages, update records, process payments, and help the medical team deliver compassionate care in a fast-paced hospital environment.

This entry point offers growth within veterinary medicine and a collaborative team culture.