Pet Care Client Experience Specialist

AmeriVet Veterinary Partners; Westford (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

401(k) matching

Student loan assistance

Paid time off

Job summary

AmeriVet is seeking a dedicated Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls, enter patient information, and ensure smooth communication between clients and our medical team.

Through our tech systems, you will help streamline processes and improve access to care for pets and their families. The role emphasizes empathetic service, active listening, and ability to handle multiple tasks in a fast-paced

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments

Skills

Communication skills

Customer service

Technology proficiency

Organizational skills

Veterinary/healthcare experience

Education

High school diploma

Job description

AmeriVet is seeking a dedicated Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls, enter patient information, and ensure smooth communication between clients and our medical team.

Through our tech systems, you will help streamline processes and improve access to care for pets and their families. The role emphasizes empathetic service, active listening, and ability to handle multiple tasks in a fast-paced