Veterinary Client Experience Specialist

AmeriVet Veterinary Partners; Castro Valley (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Mentorship programs

Career pathing

Bonuses

401(k) matching

Student loan assistance

Health insurance

Paid time off

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) to be the first and last point of contact for clients. The CSR will manage appointments, answer calls, process patient information, and ensure smooth communication between clients and the medical team.

Responsibilities include greeting clients, triaging inquiries, handling billing, and providing post-visit instructions. The role emphasizes empathy, organization, and a client-first approach in a fast-paced veterinary

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication and client-service mindset.
• Proficiency with scheduling software and online communication platforms.

Responsibilities

• Answer calls and emails with professional service.
• Schedule and manage appointments.
• Update client and patient records in the practice system.
• Process payments and insurance claims as needed.
• Support the medical team and maintain a welcoming front desk.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Education

High school diploma

Tools

Scheduling software

CRM software

Job description

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) to be the first and last point of contact for clients. The CSR will manage appointments, answer calls, process patient information, and ensure smooth communication between clients and the medical team.

Responsibilities include greeting clients, triaging inquiries, handling billing, and providing post-visit instructions. The role emphasizes empathy, organization, and a client-first approach in a fast-paced veterinary