Compassionate Client Care Specialist — Vet Clinic

AmeriVet Veterinary Partners; Valdosta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) matching

Paid time off

Holidays

Job summary

AmeriVet Veterinary Partners is seeking a personable Client Service Representative (CSR) to be the first point of contact at the clinic, handling calls and in-person interactions with exceptional service. You will help create a welcoming environment and ensure accurate clerical and client information management.

The role requires strong phone etiquette, weekend availability, and the ability to multitask across scheduling, payments, and record-keeping while staying calm during emergencies.

Qualifications

• Professional and friendly phone etiquette.
• Available to work weekends and holiday rotations as needed.
• Ability to properly prioritize and complete tasks simultaneously.
• Ability to problem solve and adapt to multiple situations.
• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Computer efficiency.
• Very detail-oriented.
• Preferred: Experience with Veterinary EMRs (Avimark, Cornerstone).
• Preferred: One year of customer service experience.
• Preferred: Knowledge of veterinary medical terminology and procedures.

Responsibilities

• Manages scheduled appointments, client education, and lobby triage for efficient scheduling.
• Operates multi-line phone system, takes messages, and routes calls to staff as needed.
• Maintains professionalism and composure in emotional or emergency situations.
• Accepts payments and processes transactions accurately.
• Keeps client and pet records up to date and handles administrative tasks (scanning, faxing, emailing).
• Completes tasks as assigned by supervisor.

Skills

Phone etiquette

Weekend availability

Task prioritization

Multitasking

Problem solving

Adaptability

Customer service

Computer proficiency

Detail-oriented

Veterinary EMR knowledge

Education

HS Diploma or equivalent

Tools

Avimark

Cornerstone

Job description

AmeriVet Veterinary Partners is seeking a personable Client Service Representative (CSR) to be the first point of contact at the clinic, handling calls and in-person interactions with exceptional service. You will help create a welcoming environment and ensure accurate clerical and client information management.

The role requires strong phone etiquette, weekend availability, and the ability to multitask across scheduling, payments, and record-keeping while staying calm during emergencies.