Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Fort Worth (TX); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

Paid vacation

401(k)

Employee pet discounts

Résumé du poste

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team in Fort Worth, TX. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

The ideal candidate delivers friendly, professional service, explains fees, recommends products and services, and maintains medical records. A commitment to animal health and customer satisfaction is essential; experience in pet care and basic husbandry is a

Qualifications

• Customer service experience in a veterinary or healthcare setting is preferred.
• Ability to explain fees and process payments clearly.
• Comfort advising clients on products and services for pets.

Responsabilités

• Greeting visitors and answering phones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on basic pet care and husbandry.
• Maintaining medical records, charts, reports and correspondence.
• Keeping the hospital neat and clean at all times.

Connaissances

Customer service

Scheduling

Payment processing

Product recommendations

Client education

Record keeping

Description du poste

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team in Fort Worth, TX. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

The ideal candidate delivers friendly, professional service, explains fees, recommends products and services, and maintains medical records. A commitment to animal health and customer satisfaction is essential; experience in pet care and basic husbandry is a