Pet Care Client Experience Specialist

Banfield Pet Hospital; Denver (CO); On-site; USD 38,000 - 55,000; Full time

Job summary

Banfield Pet Hospitals seeks a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure clear communication with clients and staff. You will educate clients on wellness plans and pet health while maintaining a welcoming environment for every visit.

The role emphasizes frontline service, efficient scheduling, and smooth patient care coordination in a busy animal hospital setting.

Qualifications

• High school diploma or equivalent preferred.
• One year of related customer service experience preferred.
• Medical terminology training is a plus.

Responsibilities

• Live by and promote the Five Principles of Mars, Inc.
• Recruit new clients by promoting hospital services and directing flow of clients and pets.
• Maximize pets seen by keeping a productive hospital flow.
• Provide professional, efficient service and educate clients about pet health.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

One year of related experience

Medical terminology training (preferred)

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals seeks a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure clear communication with clients and staff. You will educate clients on wellness plans and pet health while maintaining a welcoming environment for every visit.

The role emphasizes frontline service, efficient scheduling, and smooth patient care coordination in a busy animal hospital setting.