Pet Care Client Experience Coordinator

Banfield Pet Hospital; Plainville (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) and Roth retirement plans

Student debt relief program

Paid time off and holidays

Life and disability insurance

Flexible Spending Accounts

Wellbeing resources

Pet wellness benefits

Continuing education allowance

Discounts on products and services

Job summary

Banfield Pet Hospitals seeks a Client Service Coordinator to drive the flow of clients and pets, promote hospital services, and ensure excellent client care. You will support the veterinary team while guiding customers through check-in, treatment plans, and checkout processes.

The role emphasizes strong English communication, multitasking, and a warm, professional demeanor in a fast-paced hospital environment. Extensive benefits and a focus on client wellbeing are offered.

Qualifications

• Fluent English reading, writing and speaking with strong grammar.
• Customer service experience preferred and ability to interact professionally with clients.
• Ability to multi-task and stay organized in a busy veterinary hospital.
• Proficient with Windows-based software and office tools.

Responsibilities

• Greet clients and pets and facilitate flow through the hospital.
• Assist with documentation, pet information entry and invoicing.
• Dispense prescription items and schedule future appointments.
• Support veterinary team to maximize productivity and client satisfaction.

Skills

Fluent English communication

Customer service

Multi-tasking

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals seeks a Client Service Coordinator to drive the flow of clients and pets, promote hospital services, and ensure excellent client care. You will support the veterinary team while guiding customers through check-in, treatment plans, and checkout processes.

The role emphasizes strong English communication, multitasking, and a warm, professional demeanor in a fast-paced hospital environment. Extensive benefits and a focus on client wellbeing are offered.