Pet Care Client Experience Coordinator

Medical Management International, Inc.; Apache Junction (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth Matching

Paid Time Off & Holidays

Flexible Spending Accounts

Wellness programs

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure welcoming service. You will educate clients on wellness plans and veterinary services, handle records, invoices, and scheduling, and promote a positive hospital experience.

The role emphasizes customer service excellence, clear communication, and the ability to manage multiple tasks in a busy hospital setting while promoting wellness programs.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience preferred.
• Customer service experience is a plus.

Responsibilities

• Promote hospital services and route clients and pets for efficient care.
• Coordinate flow of clients and pets to maximize productivity.
• Provide professional, efficient service and educate clients on health.
• Assist with documentation, pet history entry and invoicing.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure welcoming service. You will educate clients on wellness plans and veterinary services, handle records, invoices, and scheduling, and promote a positive hospital experience.

The role emphasizes customer service excellence, clear communication, and the ability to manage multiple tasks in a busy hospital setting while promoting wellness programs.