Pet Care Client Experience Coordinator

Banfield Pet Hospital; Arlington (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure friendly, efficient service. You will educate clients on wellness plans and required services, assist with check-in and checkout, and contribute to a welcoming hospital environment.

The role emphasizes strong communication, professionalism, and teamwork to encourage client retention and referrals.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior care and productivity.
• Maximize the number of pets seen by maintaining a productive hospital to support wellness plan clients.
• Educate clients about Optimum Wellness Plans, preventative care and hospital services.
• Assist incoming clients with documentation, enter pet information, and ensure prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, products and scheduling future appointments.

Skills

Leadership

Customer Focus

Peer

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure friendly, efficient service. You will educate clients on wellness plans and required services, assist with check-in and checkout, and contribute to a welcoming hospital environment.

The role emphasizes strong communication, professionalism, and teamwork to encourage client retention and referrals.