Pet Care Client Experience Specialist

Danville Family Vet; Danville (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Danville Family Vet, located in Virginia, is seeking a Client Service Representative to create positive impressions for clients and their pets. This role is crucial for managing client communications, handling patient check-ins, and working alongside the veterinary team to ensure outstanding care.

The ideal candidate will possess strong communication and empathy skills, with a preference for prior experience in veterinary or animal care environments. A high school diploma is required, and additional benefits such as medical and 401(k) participation are offered.

Qualifications

• Previous experience working with animals preferred, especially veterinary care.
• Strong written and verbal communication skills to interact with clients and team members.
• Ability to lift and carry up to 50 pounds and safely handle animals.

Responsibilities

• Greet clients and patients warmly and provide exceptional service.
• Complete patient check-in and check-out efficiently.
• Maintain client communications via phone, email, and mail.

Skills

Communication skills

Empathy

Basic computer proficiency

Customer service

Basic math skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Practice management software

Job description

Danville Family Vet, located in Virginia, is seeking a Client Service Representative to create positive impressions for clients and their pets. This role is crucial for managing client communications, handling patient check-ins, and working alongside the veterinary team to ensure outstanding care.

The ideal candidate will possess strong communication and empathy skills, with a preference for prior experience in veterinary or animal care environments. A high school diploma is required, and additional benefits such as medical and 401(k) participation are offered.