Pet Care Client Services Specialist

VetEvolve; Dublin (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance program

Job summary

Dublin Animal Hospital in Dublin, VA is seeking a Client Service Representative to deliver exceptional front‑desk service for clients and their pets. You will manage check‑ins/outs, answer inquiries, and coordinate communication with the veterinary team.

You will handle payments, scheduling, and patient records with empathy and accuracy, supporting doctors and technicians in a fast-paced clinical setting. A flexible schedule is required.

Qualifications

• High school diploma or equivalent.
• Experience with animals preferred; veterinary or animal care background valued.
• Proficiency with practice management software and Microsoft Office.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for payments and scheduling.
• Ability to lift up to 50 pounds and handle animals up to 130 pounds.
• Professional, clear communication with clients and team.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Data entry

Cash handling

Microsoft Office

Education

High school diploma

Tools

Practice management software

Email

Scheduling tools

Job description

Dublin Animal Hospital in Dublin, VA is seeking a Client Service Representative to deliver exceptional front‑desk service for clients and their pets. You will manage check‑ins/outs, answer inquiries, and coordinate communication with the veterinary team.

You will handle payments, scheduling, and patient records with empathy and accuracy, supporting doctors and technicians in a fast-paced clinical setting. A flexible schedule is required.