Pet Care Client Experience Lead

Mars Petcare; Traverse City (MI); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth match

Student Debt Relief for Full-Time DVMs

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for宠

Exclusive Discounts

Job summary

Banfield in Traverse City, MI is seeking a Client Service Coordinator to guide clients and their pets through the hospital experience with care and efficiency. You will promote wellness plans, educate owners, manage records, and help ensure a welcoming environment that encourages return visits and referrals.

The role emphasizes fluent English communication, strong organizational skills, and the ability to multi-task while delivering top-tier client service and professional support to the

Qualifications

• Fluent English, with strong grammar, written and spoken.
• Excellent written and verbal communication skills across teams and clients.
• Demonstrates organizational ability and multi-tasking under pressure.
• Strong problem solving with practical, customer-focused solutions.
• Comfortable delivering attentive, courteous client service.

Responsibilities

• Drive the flow of clients and pets through the hospital and promote services.
• Maximize productivity while ensuring superior client care and communication.
• Educate clients about pet health, preventive care, and wellness plans.
• Complete documentation, manage pet information and invoicing.
• Dispense prescriptions, sell retail items, and schedule future visits.
• Maintain accurate balances and follow opening/closing procedures.
• Perform required administrative duties and uphold the Five Principles.

Skills

Customer Focus

Communication

Time Management

Problem Solving

Client Service

Leadership

Listening

Priority Setting

Organizational Ability

Job description

Banfield in Traverse City, MI is seeking a Client Service Coordinator to guide clients and their pets through the hospital experience with care and efficiency. You will promote wellness plans, educate owners, manage records, and help ensure a welcoming environment that encourages return visits and referrals.

The role emphasizes fluent English communication, strong organizational skills, and the ability to multi-task while delivering top-tier client service and professional support to the