Pet Care & Client Experience Coordinator

Medical Management International, Inc.; Banfield (MI); On-site; USD 21,201 - 30,624; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Flexible Spending Accounts

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator at Banfield Pet Hospital in Michigan. The role involves managing client and pet flow, providing exceptional communication, and ensuring the productivity of the veterinary team. Excellent customer satisfaction and retention are key objectives.

Candidates should possess strong communication skills, customer service experience, and be comfortable working in a busy environment. The position offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Minimum 18 years old for certain duties.
• One year of related customer service experience preferred.
• Medical background (veterinary technician or healthcare) preferred.

Responsibilities

• Manage client and pet flow through the hospital.
• Promote hospital services and educate clients.
• Conduct administrative functions as necessary.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Medical Management International, Inc. is seeking a Client Service Coordinator at Banfield Pet Hospital in Michigan. The role involves managing client and pet flow, providing exceptional communication, and ensuring the productivity of the veterinary team. Excellent customer satisfaction and retention are key objectives.

Candidates should possess strong communication skills, customer service experience, and be comfortable working in a busy environment. The position offers a comprehensive benefits package and opportunities for professional growth.