Pet Care Client Experience Lead

Banfield Pet Hospital; Naples (FL); Presencial; USD 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Student Debt Relief Program (for Full‑

Paid Time Off and Holidays

Resumo da oferta

Banfield Pet Hospital in Florida seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will educate clients on wellness plans and hospital services while ensuring smooth check-ins, accurate records, and timely appointments.

The role requires solid English communication, multitasking abilities, and a willingness to work flexible hours, including weekends, to meet patient needs.

Qualificações

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray).
• One year related experience with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsabilidades

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Conhecimentos

Customer Service

Communication Skills

Multitasking

Organizational Skills

Problem Solving

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descrição da oferta de emprego

Banfield Pet Hospital in Florida seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will educate clients on wellness plans and hospital services while ensuring smooth check-ins, accurate records, and timely appointments.

The role requires solid English communication, multitasking abilities, and a willingness to work flexible hours, including weekends, to meet patient needs.