Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Southfield (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth 401(k)

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Education Allowance

Wellness Plans for Pets

Exclusive Discounts

Job summary

Banfield Pet Hospitals in Michigan seeks a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and promote Optimum Wellness Plans. You will welcome clients, manage check-in/out, and ensure a positive, efficient experience for every visit.

Responsibilities include scheduling, invoicing, retail sales, and maintaining accurate records while keeping a welcoming hospital atmosphere and high-quality client care.

Qualifications

• High School Diploma or equivalent preferred.
• One year customer service experience preferred.
• Medical background or veterinary terminology training is a plus.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and educate clients about wellness plans.
• Provide friendly, professional service and handle administrative tasks.
• Assist with intake, scheduling, invoicing and coordinating care.

Skills

Communication skills

Client service skills

Organizational ability

Problem solving

Team collaboration

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals in Michigan seeks a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and promote Optimum Wellness Plans. You will welcome clients, manage check-in/out, and ensure a positive, efficient experience for every visit.

Responsibilities include scheduling, invoicing, retail sales, and maintaining accurate records while keeping a welcoming hospital atmosphere and high-quality client care.