Pet Care Experience Lead

Marsveterinary; California (MO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth Retirement Plans

Student Debt Relief Program for Full‑T

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Parental Leave

Continuing Education Allowance

Backup Child and Elder Care Resources

Discounts on products and services

Three Free Optimum Wellness Plans for

Job summary

Banfield seeks a Client Service Coordinator to guide clients and their pets through the hospital, maximizing team productivity and ensuring superb service.

The role emphasizes welcoming patients, educating owners on wellness plans, handling documentation and scheduling, and maintaining smooth front-desk operations. A strong customer-service mindset and clear communication are essential.

Qualifications

• Fluent English with strong written and verbal communication.
• Ability to multi-task and manage multiple client tasks simultaneously.
• Excellent organizational skills and attention to detail.
• Empathetic, patient and customer-service oriented.
• Comfort with learning about wellness plans and hospital services.

Responsibilities

• Promote hospital services and recruit new clients.
• Route flow of clients and pets for efficient care.
• Educate clients about pet health and wellness plans.
• Assist with documentation, invoices, and scheduling.
• Maintain accurate records and foster a welcoming environment.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield seeks a Client Service Coordinator to guide clients and their pets through the hospital, maximizing team productivity and ensuring superb service.

The role emphasizes welcoming patients, educating owners on wellness plans, handling documentation and scheduling, and maintaining smooth front-desk operations. A strong customer-service mindset and clear communication are essential.