Pet Care Front Desk & Client Experience Lead

Amerivet; Milford, Northern (CT, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Student loan assistance

Health, dental, and vision insurance

Life insurance

Mental health resources

Paid time off

Holidays

Supportive team environment

Job summary

AmeriVet in Milford, CT is seeking a Client Service Representative to be the friendly first and last contact for clients. You will manage appointments, answer calls, process patient information, and ensure smooth communication between clients and our medical team.

This role emphasizes empathy, attention to detail, and proficient use of scheduling software. You will help streamline processes, promote services, and maintain a welcoming reception that supports our dedicated veterinary staff.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Proficiency with scheduling software and online communication platforms.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments per client needs and veterinary availability.
• Process patient information and update records accurately.
• Handle billing, including payments and insurance claims.
• Assist in maintaining a clean, welcoming reception area.

Skills

Excellent communication

Compassionate client service

Multitasking

Strong organizational skills

Education

High school diploma or GED

Tools

Scheduling software

Job description

AmeriVet in Milford, CT is seeking a Client Service Representative to be the friendly first and last contact for clients. You will manage appointments, answer calls, process patient information, and ensure smooth communication between clients and our medical team.

This role emphasizes empathy, attention to detail, and proficient use of scheduling software. You will help streamline processes, promote services, and maintain a welcoming reception that supports our dedicated veterinary staff.