Pet Care Experience Lead

Banfield Pet Hospital; Newark (DE); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Dental Coverage

Disability Insurance

Pet Wellness Plans

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming and efficient visit. You will promote services, assist with documentation, and support the veterinary team to maximize wellness plan participation.

This role emphasizes exceptional client service, clear communication, and the ability to multi-task in a fast-paced veterinary environment, with a focus on creating positive visits for families and their pets.

Qualifications

• Leadership and teamwork capabilities to drive client flow and hospital productivity.
• Strong customer service mindset with ability to communicate clearly.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Educate clients about wellness plans and pet health needs.
• Assist clients with documentation, record keeping, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming and efficient visit. You will promote services, assist with documentation, and support the veterinary team to maximize wellness plan participation.

This role emphasizes exceptional client service, clear communication, and the ability to multi-task in a fast-paced veterinary environment, with a focus on creating positive visits for families and their pets.