Pet Care Client Experience Lead

Banfield Pet Hospital; Fort Lauderdale (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Roth 401(k) retirement plan

Student Debt Relief Program (Full-Time

Paid Time Off and Holidays

Mental Health Resources

Company-Paid Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care & Family 

Family Support Resources

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for 

Exclusive Discounts

Job summary

Banfield Pet Hospital in Fort Lauderdale is seeking a Client Service Coordinator to drive the flow of clients and pets, promote wellness plans, and support a friendly, efficient hospital team. You will educate clients about pet health, assist with documentation, and ensure smooth check-ins and check-outs.

The role emphasizes customer focus, teamwork, and professional service in a busy veterinary setting, with comprehensive benefits and a strong emphasis on wellness for pets and people.

Qualifications

• Experience in client service in a veterinary/hospital setting.
• Strong communication and interpersonal skills with clients and team members.
• Ability to promote services and educate clients on wellness plans.

Responsibilities

• Drive patient and client flow to maximize hospital productivity.
• Provide exemplary service, welcome clients and pets, and educate on pet health.
• Assist with documentation, client instructions, and scheduling while ensuring accurate records.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Job description

Banfield Pet Hospital in Fort Lauderdale is seeking a Client Service Coordinator to drive the flow of clients and pets, promote wellness plans, and support a friendly, efficient hospital team. You will educate clients about pet health, assist with documentation, and ensure smooth check-ins and check-outs.

The role emphasizes customer focus, teamwork, and professional service in a busy veterinary setting, with comprehensive benefits and a strong emphasis on wellness for pets and people.