Client Experience Coordinator - Veterinary Hospital

A Caring Doctor (New Jersey), P.C.; Florida; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) and Roth match

Paid Time Off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator in Florida to drive client and pet flow, support the veterinary team, and ensure a welcoming visit from check-in to checkout. You will greet clients, collect information, schedule appointments, dispense prescriptions, and assist with retail sales per veterinary instructions.

You will manage front-desk duties, maintain records, promote Optimum Wellness Plans, educate clients on pet health, and deliver outstanding service in a collaborative

Qualifications

• Fluent English communication, strong written and verbal skills.
• Ability to multi-task and manage multiple front-desk tasks with professionalism.
• Organizational approach to keep chaos orderly and efficient.
• Demonstrates problem-solving and customer-service orientation.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide professional, efficient service at all times from check-in to payment.
• Educate clients about wellness plans and preventive care.
• Assist with documentation, invoicing, and scheduling future appointments.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Multi-tasking

Problem Solving

Client Service

Job description

Banfield Pet Hospital seeks a Client Service Coordinator in Florida to drive client and pet flow, support the veterinary team, and ensure a welcoming visit from check-in to checkout. You will greet clients, collect information, schedule appointments, dispense prescriptions, and assist with retail sales per veterinary instructions.

You will manage front-desk duties, maintain records, promote Optimum Wellness Plans, educate clients on pet health, and deliver outstanding service in a collaborative