Pet Care Client Experience Lead

Banfield Pet Hospital; Lancaster (Lancaster County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) match

Paid Time Off

Life Insurance

Disability Insurance

Pet wellness plans for pets

Job summary

Banfield Pet Hospital in Lancaster, PA is seeking a Client Service Coordinator to help the veterinary team deliver excellent care. You will manage client and pet flow, schedule appointments, and promote wellness plans while ensuring a friendly, efficient experience for every visitor.

Your role emphasizes clear communication, multitasking, and accurate data entry, supporting the doctors and staff to maximize productivity and client satisfaction in a fast-paced hospital setting.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related customer service experience required.
• Strong communication and organizational skills.

Responsibilities

• Guide clients and pets through the hospital to optimize flow.
• Promote services and ensure exceptional client care.
• Educate clients about wellness plans and hospital services.
• Complete intake documents and maintain pet records.
• Process invoices, prescriptions, and scheduling.
• Support opening/closing procedures and daily finances.

Skills

Client service

Communication skills

Time management

Organizational ability

Problem solving

Multi-tasking

Attention to detail

Teamwork

Integrity

Education

High School Diploma or equivalent

Experience in customer service

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital in Lancaster, PA is seeking a Client Service Coordinator to help the veterinary team deliver excellent care. You will manage client and pet flow, schedule appointments, and promote wellness plans while ensuring a friendly, efficient experience for every visitor.

Your role emphasizes clear communication, multitasking, and accurate data entry, supporting the doctors and staff to maximize productivity and client satisfaction in a fast-paced hospital setting.